Last updated on August 7, 2026
SONDERFUL PRIVACY POLICY
Sonderful (“Sonderful”, “we”, “us”, “our” and terms of similar meaning) takes your privacy rights very seriously. We are committed to transparently describing our privacy practices, including how we collect, use and disclose (a) your personal or personally identifiable information (“Information”); and (b) data we obtain from your activity on the Service (as defined below) (“Data”) as part of providing the website located at joinsonderful.com, including any related webpages and subdomains, and the software and services available thereon (each an “Application” and collectively the “Applications”). The Site and/or each Application shall collectively be referred to as the “Service”.
Sonderful is currently in a pre-launch phase, and certain features of the Service may not yet be available in all locations. Depending on your location and how you interact with the Service, you may be able to join a waitlist, access available features, or both. This Privacy Policy applies to all interactions with the Service.
1. What Information and Data Do We Collect?
(a) Information.
i. Our primary purpose in collecting Information from you voluntarily is to provide you with a safe, smooth, efficient, and customized experience when using the Service. We will only ask for and collect Information that we consider necessary for achieving this purpose.
ii. You can browse the public facing sections of the Service without telling us who you are or revealing any Information. When registering for an account, as applicable, you must provide Information as requested or where indicated on the Service. At that time, you will no longer be anonymous to us. Where possible, we indicate which fields are required and which fields are optional. Information you may be requested or required to provide may include, without limitation: your first name, e-mail address, password, and neighborhood.
iii. You represent that you have the right and authority or have obtained all necessary consents and approvals to provide any Information, including any Information of another individual or entity, that is provided by you to Sonderful.
iv. You always have the option to not provide Information by choosing not to use, access and/or become a user.
(b) Data Collected Automatically
i. When you use the Service, Sonderful automatically receives and records data from your device, including, without limitation, your location, IP address, browser type (if applicable), operating data, mobile carrier (if applicable), device and application IDs, “cookie” information, and the page you requested. Unless otherwise stated in this Privacy Policy, Sonderful only uses this data in aggregate form.
ii. “Cookies” and similar technologies are small files placed on your computer and devices that assist us in providing the Service. We and our third-party service providers use cookies and similar technologies to provide and personalize the Service, analyze use, target advertisements and prevent fraud. You can disable cookies in your browser settings, however, if you do so, some parts of the Service may not function properly.
2. How Do We Use Information and Data?
We use your Information to sign up for a user account and be a user of the Service. We may also use your Information and data to provide to you the License to use the Service, to provide you with the Service; to communicate with you, either directly or through one of our partners, including for marketing and promotional purposes; to improve our marketing and promotional efforts; to advise of pricing and Service related updates; to resolve service disputes; to troubleshoot problems; to inform you about online and offline offers, products, services, events and updates; to analyze usage of the Service; to deliver information to you that, in some cases, is relevant to your interests; to customize your experience with the Service; to detect and protect us against error, fraud and other criminal activity; to provide you with system or administrative messages; and/or as otherwise described to you at the time of collection. These uses improve the Service and better tailor it to meet your needs.
3. Our Disclosure of Information and Data
(a) General Disclosure. We may share your Information and data with third parties only in the ways that are described in this Privacy Policy and in accordance with your consent. We will not share, sell or rent your Information and data to third parties without your explicit consent.
(b) Anonymized Aggregated Data. We may aggregate and anonymize data and use and disclose it for a variety of purposes, including analytics. However, in these situations, we do not disclose any Information.
(c) Laws and Jurisdictions. Notwithstanding anything to the contrary in this Privacy Policy, we may preserve or disclose Information and data if we believe that it is reasonably necessary to comply with a law, regulation or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect our or any other person’s or entity’s rights or property. However, nothing in this Privacy Policy is intended to limit any legal defenses or objections that you may have to a third party’s, including a government’s, request to disclose your Information and data.
(d) Sale of Business. We may disclose Information and data to the acquiror or its agents in the course of the sale of our business. If we do this, the disclosure will be subject to confidentiality arrangements customary in such transactions.
(e) Storing and Processing Information and Data. In some cases, Information and data that we collect may be stored or processed outside of Canada. When that occurs, we continue to protect the Information and data with appropriate safeguards and data export requirements, but it may be subject to the legal jurisdiction of those countries and governmental authorities in those countries.
(f) Subsidiaries, Affiliates and Service Providers. We may use the services of affiliates, subsidiaries and/or unrelated service providers (collectively, “Third Parties”) in connection with our provision of the Service, including, without limitation, off-premise data hosting and communication services. We may disclose your Information and data to the Third Parties in the course of our use of their services. We take care to use Third Parties that we believe are reputable and capable of performing the services we require of them, including, without limitation, the handling of confidential information and Information and Data and the compliance with all applicable laws.
4. Correcting and Updating Information and Data
You may request access to or correction of your Information by contacting us at the email address below. You may delete your account directly through your user account or request that we delete it by contacting us at the same email address.
5. Information and Data Retention
(a) General Retention Policy. We keep Information and data for as long as it is required for the purposes for which it was collected, which is determined in our sole discretion, in accordance with the applicable laws. Notwithstanding the foregoing, we may periodically de-identify (a) Information from collected data in unused user accounts; and (b) unnecessary Information from data collected elsewhere on and/or through the Service. Subject to the terms and conditions of this Privacy Policy and applicable law, with the exception of aggregated data, we may delete unused user accounts and the Information and data associated with them within a time period as required by applicable law, if any.
(b) Termination of Account and/or Login. If your user account is terminated or deleted, we may deactivate it, but we may retain your Information and data for a certain period of time, in accordance with applicable law, and disclose it in a manner consistent with our practices under this Privacy Policy.
6. Minor Privacy
The Service is not intended for individuals under the age of twenty-one (21). Sonderful does not target its Service to individuals under twenty-one (21). Sonderful does not intentionally or knowingly collect Information and data from individuals under the age of twenty-one (21) and does not knowingly allow such persons to use the Service.
7. Security
Each user account is protected by a password for your privacy and security. You must prevent unauthorized access to your user account by selecting and protecting your password appropriately and limiting access to your device. We strive to protect your Information and data by putting in place a range of technical and organizational measures to safeguard and secure the Information and data we receive from you, including without limitation, security technologies. We are continuously utilizing security measures to protect your Information and data from unauthorized access or against loss, misuse or alteration. Despite our efforts, we cannot guarantee the security of any Information and data. Unauthorized entry or use, hardware or Service failure and other factors, may compromise the security of Information and data at any time.
8. Other Information and Data Collectors
Except as otherwise expressly included in this Privacy Policy, this document only addresses the use and disclosure of Information and data we collect from you. Since we do not control the Information and data use, collection or disclosure policies of third parties, you are subject to their privacy policies. We encourage you to ask questions before you disclose Information and data to others.
9. Changes to This Privacy Policy
Sonderful may amend this Privacy Policy from time to time. The use of Information and data we collect is subject to this Privacy Policy at the time the Information and data is used. If we make any material changes in the way we use Information and data you provide to us, we will notify you by (a) posting a notice on your user account page or otherwise through the Service; and/or (b) sending you an email at the address registered on the applicable user account or provided in your registration data. You are bound by any changes to the Privacy Policy when you access or use the Service after such changes have been first posted.
10. Questions?
It is our goal to make our privacy practices easy to understand. If you have questions, concerns or if you would like more detailed information, please email us at account_request@joinsonderful.com.